Using the right technology remains as important now as ever. What was already a trend towards digital only accelerated when the Covid-19 pandemic changed consumer buying patterns. While people have begun returning to brick-and-mortar stores at a greater rate, countless customers now expect some form of online ecommerce or marketing for the products they purchase.
The same digital evolution also continues for beverage alcohol retailers from an internal standpoint. POS systems and B2B digital platforms continue to improve, significantly enhancing the efficiency with which stores can handle inventory, consumer analytics, staff management, product ordering, trends and research and more.
But with so many providers and services available, how can you determine which is right for you?
That’s why Beverage Dynamics continues its annual Technology Buyer’s Guide, now for the sixth year running. The 2022 edition of the guide is broken down into four sections: POS, Finances and Analytics; Ecommerce; Loyalty, Education and Communications Programs; and Digital Delivery Apps. We hope you find this document useful enough to keep around for reference, and share with other business professionals in need of advice or contacts for tech.
Specializing in end-to-end integration, AccuPOS allows a business to view and manage sales and inventory details within the widely used accounting packages QuickBooks and Sage. Contact: 800-906-5010 URL: accupos.com
Their system and equipment are designed specifically for on-premise retail. ACME software subscriptions include unlimited training and support for all things having to do with installation, configuration and use of Acme. Contact: 877-202-4225 URL: acmepointofsale.com
The company provides complete systems including hardware, software, installation, training and long-term support. Its Spirits 2000 system is a complete package of software aimed at retail locations, which takes care of everything from entering in new SKUs, to ringing up customers, to accounting, and inventory management. Contact: 732-280-6616 URL: atlanticsystemsinc.com
A cloud-based iPad POS system designed to be an all-in-one solution for brick-and-mortar businesses. E-commerce integration, customization options, mobile payments and 24/7 customer support. Contact: 800-692-4636 URL: bindopos.com/en/
Breinify predicts an individual’s upcoming interests and preferences based on impacts of weather, events and holidays to drive spur-of-the-moment purchases. URL: breinify.com
POS software that works with a wide variety of standard POS hardware and peripherals like receipt printers, cash drawers and more. Integrated credit card processing offers low rates and supports EMV chip cards. Full-featured inventory management capabilities. Contact: 877-312-1750 URL: cashierlive.com
All-in-one digital commerce solution for beverage alcohol, offering real-time inventory management, order processing and sales and customer analytics. Contact: (917) 920–2768 URL: cityhive.net
Lets you accept credit cards, EMV chip and contactless payments from customers, safely and securely, and has a mix of POS hardware and software to match specific needs. From the company FirstData. Contact: 855-853-8340 URL: clover.com
Cloud-Based POS. COMCASH develops a complete software suite including POS, eCommerce and Inventory Control ideal for wine, beer and spirit retail locations. They are also a perfect fit for the hybrid retail/restaurant concept as well as multiple locations. They provide ecommerce or can easily work with City Hive. Their software is highly rated, easy to implement, trusted, efficient and reasonably priced. They pride themselves on catering their product to fit the needs of their customers. Contact them today! Contact: 949-313-5300 URL: Comcash.com Email: rstack@comcash.com
Offers the Lightning Online Point of Sales family of POS systems that integrate the check-out process at retail outlets with in-store/e-Commerce sales and inventory data in real time. This includes every model from a single stand-alone retail location, to a multi-store environment or national franchise operations; from retail to e-commerce; from iPhone to iPad access and even an emergency mode. Contact: Tom Greco, 914-633-8959, tom@computerperfect.com URL: lightningpos.com
Cybertill is a cloud-based ePoS system. Retail EPoS system that can work across all your sales channels including online, in-store, mobile POS, catalogue and over the phone. EPoS software upgrades every three weeks, and includes easy access to help, tutorials, videos and the Cybertill Service Desk. Contact: enquiries@cybertill.com URL: cybertill.com
All-inclusive POS system. Staff can be trained in 15 minutes, the system can be accessed from anywhere to monitor and report in real time. Use standalone, or connect to hundreds of applications including payment systems, online ordering platforms, CRM and accounting systems. Contact: 855-434-3767 URL: eposnow.com/us
Focused on small/medium size business, this software brings the power and functionality of a traditional POS system to a handheld device, giving your business that professional feel without the professional cost. All POS transaction data entered into the App will automatically be synchronized in real time with your ERPLY account, leaving all of your books and reports accurate. Contact: 855-463-7759 URL: erply.com
Offers a wide range of point-of-sale terminals as well as complete POS systems. Payroll and tax management, competitive sales tracking and inventory management, credit card processing and other payment solutions Contact: 800-872-7882 URL: fiserv.com
All-in-one POS app. This is the new name for the old brand iConnect. Franpos has a number of built-in features that streamline inventory management. Use the Franpos inventory scanner to quickly receive and reconcile your stock. View dozens of customizable reports, and set up low-product alerts. Contact: 408-898-3217 URL: franpos.com
GoSpotCheck manages execution through a configurable form builder, task distribution and customizable reporting. In GoSpotCheck’s reporting dashboard, analyze real-time data to track progress, performance and field activity. Access to operational intelligence empowers companies to initiate action and achieve results. Contact: 844-359-2502 URL: gospotcheck.com
Harbortouch offers both a touchscreen point-of-sale system to retailers and also provides merchant services such as credit/debit and gift-card processing. The POS system and all technical support are provided to retailers free of charge. Harbortouch’s cost to retailers is a merchant processing fee collected during credit card transactions. Contact: 800-201-0461 URL: harbortouch.com
A sales management and inventory control POS system offering reporting and employee management tools. Contact: 800-359-3458 URL: keystrokepos.com
A B2B payments solution specifically for the beverage alcohol industry. Koverly already sends payments to 70 distributors/suppliers through their payment portals or via ACH, allowing retailers and restaurants to view and pay all of their distributors invoices in on spot. Businesses can also add and send payments to any vendor that accepts checks. Contact: koverly.com/signup URL: koverly.com
Lightspeed is a cloud-based POS system for small-to-medium retailers. The system can be outfitted to use iPads and iPod Touches as registers. Contact: 866-932-1801 URL: lightspeedhq.com
Robust cloud-based POS system capable of working in multiple locations and even across entire franchises. Manager inventory, customers, employees and much more across multiple outlets with a click of the mouse. Create specific access levels for your store managers, employees and even your accountant. Contact: 888-884-9224 URL: livepos.com
All-in-one POS system. Online ordering, gift and loyalty cards, payroll services, digital menu boards, inventory tracking, web monitory via Dashboard, accounting and Quickbooks, plus real-time reporting. Contact: 855-203-9165 URL: marketing360.com
Supplies solutions and technology to handle credit card, debit card, EBT, gift card, ATM and check acceptance. New features recently added to their POS system include digital signage and online ordering. Contact: 888-707-2836 URL: themerchantsolutions.com
Optimize your financials and operations to drive growth and make real-time, data-driven decisions, all with this enterprise business software application. Cloud-connected. Contact: 888-477-7989 URL: microsoft.com/en-us/dynamics365/home
POS software designed specifically for liquor stores of all sizes. They sell their mPower Beverage system directly to all of their liquor-store customers without the use of re-sellers. Contact: 972-234-5884 URL: mpowerbeverage.com
Keep the line moving with the touch-screen register tool. Configure checkout preferences, set user permissions and more. Create user profiles with a custom set of permissions for you and each staff member. Insights track your inventory and sales. Create promotions to increase sales. Contact: 888-777-1184 URL: nrsplus.com
Provides solutions encompassing software, hardware, services and expert consultation to almost every kind of retail business. Contact: 800-262-7782 URL: ncr.com/retail
Netsuite is a cloud-based, multi-channel retail management system that integrates POS, ecommerce, CRM and marketing, merchandising, warehouse management and finances. Contact: 877-638-7848 URL: netsuite.com
Their bundle package, Total by NCR Silver, includes all hardware, software and service needed for a total POS system. Cloud-based iPad system. Contact: 877-630-9711 URL: ncrsilver.com
PAI Reports provides digital, real-time ATM reporting, 24/7, for full visibility and control. Elevate your ATM program and increase service levels with purpose-built ATM servicing and cash management solutions. Contact: 877-271-2627 URL: gopai.com
Complete POS system that offers different packages tailored towards small, mid-sized or large businesses. All of their complete retail systems are fully customizable to meet the specific needs of your business. Contact: 800-903-6571 URL: posguys.com
Provides POS, automatic inventory tracking, age verification, keg deposit tracking, easy wholesale billing, wholesale account management, mix-and-match and promo pricing, customizable interface, reporting tools, Quickbooks accounting link, integrated video surveillance, customer purchase history and marketing tools, and secure, integrated credit, debit, gift and loyalty card processing. Contact: 877-727-3548 URL: posnation.com
Retail management software designed for specialty retail with a feature-rich front POS, store operations and back-office applications with additional in-depth reporting and analytics. Contact: 916-605-7200 URL: retailpro.com
Retail Information Technology Enterprises (RITE)
With a hyper-niche focus on technology for beer, wine and liquor stores, RITE offers Cloud Retailer. Designed specifically for beer, wine and liquor stores, Cloud Retailer is next-generation business intelligence for small- and medium-sized retailers. It has tools like point-of-sale, inventory control, customer loyalty, ecommerce, security safeguards and more. Designed to help you take confident action, reduce drama in your business and make you look like a rock star to your customers.” URL: cloudretailer.com Phone: 888-267-7483 Email: sales@rite.us
Sage North America specializes in business-management software and services for small- and mid-sized businesses. Contact: 866-705-7243 URL: sage.com
Developed by a wine retailer, ShopKeep POS is a complete iPad point-of-sale (POS) system, hardware and software. Contact: 800-820-9814 URL: shopkeep.com
Square for Retail is a new set of integrated tools from Square, purpose-built for retail businesses. Get access to all Square Point of Sale features, plus a package of more-powerful tools. URL: squareup.com
Partners with Toshiba in providing POS solutions, including POS hardware, POS software and services. Multiple integrated channels: the web, mobile, social media and phone, as well. Contact: 716-821-9808 URL: stgpos.com
A POS software system designed by alcohol retailers specifically for alcohol retail. Each item can be purchased and sold by various pack sizes. Create relationships among singles, 6-packs, 12-packs and cases. They have developed a solution to sell and track mix-six packs. Reduce shrinkage with detailed exception reports by employees. Contact: 866-611-9837 URL: tigerpos.com
Vend is retail POS software, inventory management, ecommerce and customer loyalty for iPad, Mac and PC. Contact: 844-814-5409 URL: vendhq.com
POS, accounting and inventory management software designed specifically for the liquor store and winery industries. Contact: 716-821-9808 URL: windwardsoftware.com
The company’s Spirits Web Polling feature allows internet businesses to fully automate the ability to upload products to websites and download orders directly into Spirits, eliminating the need to manually enter online orders. Contact: 732-280-6616 URL: atlanticsystemsinc.com
Showcase brands and products on their responsive templates. Choose from high-converting online store themes designed especially for major ecommerce industries. Or create your website from scratch in their website-builder program. An all-in-one marketing and e-commerce platform that includes SEO, tools to create eye-catching online stores, and more than 100 built-in marketing tools that make it easy to sell on mobile, Facebook and eBay. Contact: 888-248-9325 URL: bigcommerce.com
One-click setup instantly puts your products online and lets shoppers buy them via the Bindo Market app and website. Comprehensive yet easy-to-understand data across all devices. Sales summary reports. Income statement analysis. Side-by-side product comparison. Historical sales data comparison. Exportable spreadsheets Contact: 800-692-4636 URL: bindopos.com
Integrated with BigCommerce. When you add BigCommerce to your Cashier Live account, inventory will transfer over with the push of a button. Contact: 877-312-1750 URL: cashierlive.com
Omni-channel e-commerce solution (web/app) digitally transforming the beverage alcohol industry and trusted by 2,000+ retailers. Contact: (917) 920–2768 URL: cityhive.net
Automatically connects with Clover POS. Clover Online offers a variety of professionally designed website templates. Contact: 855-853-8340 URL: clover.com
Cybertill offers out-of-the-box, ready-to-launch websites, custom-build ecommerce websites, or real-time integration options to link your RetailStore platform with your existing ecommerce website. Contact: enquiries@cybertill.com URL: cybertill.com
Get approved to accept payments, connect your bank account and begin accepting and managing payments any way you’d like in under five minutes. Contact: 970-800-2890 URL: marketing360.com
ePOS Now integrates with websites and online stores through their app store, which allows connections to hundreds of online services. Integration allows your website to stay synchronized with the ePOS Now Back Office, ensuring your online store is connected to your physical store. Contact: 855-434-3767 URL: eposnow.com/us
Product management and inventory replenishment is done in one place. Receive orders from sales representatives, physical stores, phone sales, email and ecommerce channels to one centralized inventory management system. Keep inventory in sync across all channels. Contact: 855-463-7759 URL: erply.com
This is the new name for the brand iConnect. Their eCommerce solution is synced with your Franpos POS account, so customers can make purchases online and in-store. Inventory is automatically updated and synced to your account no matter where a sale is made. Contact: 408-898-3217 URL: franpos.com
Process transactions over the Internet using their secure payment gateway: Authorize.Net. This e-commerce solution integrates with your existing website. Contact: 800-201-0461 URL: harbortouch.com
Create your online store with marketing, design and sales tools. Customize your checkout. Contact: 866-932-1801 URL: lightspeedhq.com
A B2B payments solution specifically for the beverage alcohol industry. Koverly already sends payments to 70 distributors/suppliers through their payment portals or via ACH, allowing retailers and restaurants to view and pay all of their distributors invoices in on spot. Businesses can also add and send payments to any vendor that accepts checks. Contact: koverly.com/signup URL: koverly.com
Increase sales with our leading turn-key e-commerce platform. We offer fully managed e-commerce solutions to help beverage alcohol retail stores provide the convenience of online ordering for local delivery along with store pickup in their local markets. Contact: (818) 335-6585 URL: Liquorstore.io
Process debit and credit card payments online in a secure, real-time environment. Compatible with many existing shopping carts, TMS payment gateway solution will authenticate customers in real-time, reducing the risk of fraudulent transactions. Contact: 888-707-2836 URL: themerchantsolutions.com
mPower Beverage’s POS software open architecture provides the ability to integrate with new or existing e-commerce websites. Contact: 972-234-5884 URL: mpowerbeverage.com
View online activity through the point-of-sale. Automatically manage your inventory. Enable the same promotions across channels. Contact: 800-262-7782 URL: ncr.com/retail
Rapidly create mobile, web and in-store experiences. From Oracle, powered by SuiteCommerce. Contact: 877-638-7848 URL: netsuite.com
NCR Silver App takes mobile payments and features intuitive sales reporting, loyalty rewards and other business management options. Contact: 877-630-9711 URL: ncrsilver.com
The Provi communication system allows restaurants, bars and stores to order all their beverages in one place, the company says, saving retail establishments “an average of 20 staff hours per month.” Contact: provi.com/contact URL: provi.com
Sage One enables you to manage business finances on your mobile device: iPhone, iPad or tablet. With Sage Live, you can use your tablet or smartphone to review flash reports and communicate with colleagues. Contact: 866-705-7243 URL: sage.com
A Sellr website puts your products at the forefront so customers can easily see what is available in your store. It includes features like content editor and page builder, latest modern code and design, custom branding and colors. Contact: 888-662-8347 URL: getsellr.com
SevenFifty provides a web-based and mobile technology-based three-tier e-commerce marketplace that connects buyers, distributors and retailers across the supply chain. The company also owns and publishes SevenFiftyDaily, an online drinks magazine. Contact: go.sevenfifty.com/contact/ URL: go.sevenfifty.com
Know your top-selling items, and which departments to expand, with detailed reporting on your digital devices. Contact: 800-820-9814 URL: shopkeep.com
With their website-building partners and APIs, you can build your online store and accept payments online through Square. URL: squareup.com
Thirstie builds legally compliant digital storefronts. Through their proprietary technology they provide companies with first-party consumer data to help grow their business. Integrates with a retailer’s POS system, common carrier account as well as bank account for direct deposits. URL: thirstie.com
With one login, all of your reports are in one place, with seamless inventory syncing. Choose a website design from one of several themes on their growing Theme Store, designed with mobile and tablets in mind. Customize the look of your online store and add pages whenever you want. Contact: 844-814-5409 URL: vendhq.com
Build customizable websites through drag-and-drop. Sell online. Complete platform to manage inventory, track orders and handle taxes. Built-in marketing. URL: weebly.com
A fully customizable, SEO-friendly, PCI-compliant, mobile-optimized and secure e-commerce website. Secure checkout via Apple Pay. URL: winefetch.com/retailers/
A Windward e-commerce website has customizable e-cart software solutions. Software package that integrates your online and offline businesses. Contact: 716-821-9808 URL: windwardsoftware.com
This system promises to help retailers make more money per customer by leveraging options such as loyalty point programs and seamless email collection & marketing. Contact: 800-906-5010 URL: accupos.com
An integrated CRM system that updates real-time, wherever, with one-click customer analytics comparisons. Customer directory. Feedback. Gift cards. Store credit. Reward programs. Analytics. Contact: 800-692-4636 URL: bindopos.com
Keeps track of your loyal customer base so you can offer them discounts and promotions. Contact: 877-312-1750 URL: cashierlive.com
Robust loyalty platform and communications tools (email, push notifications, SMS) integrated into a beverage alcohol e-commerce solution. Contact: (917) 920–2768 URL: cityhive.net
This FirstData product can create customer profiles and lists. See buying trends. Create promos and send them to specific customers or groups. Post offers to social media. Contact: 855-853-8340 URL: clover.com
With Constant Contact, you can create email marketing and other online marketing campaigns. Contact: 855-783-2308 URL: constantcontact.com
Offer omnichannel loyalty incentives to drive customers online or in-store. Keep all of your loyalty customer data fully GDPR compliant. Offer customers a membership-card subscription program, a loyalty card or both. Create custom loyalty card designs. Contact: enquiries@cybertill.com URL: cybertill.com
Through the loyalty module provide customers with branded loyalty cards, allowing your customers to collect points for their purchases and receive preferential pricing, to encourage repeat business and drive brand loyalty and awareness. Contact: 855-434-3767 URL: eposnow.com
Add new customers at POS to begin tracking; previous customer lists can be imported from legacy system. Create and track gift cards right in ERPLY; no third party software needed. Define loyalty-points rules and create promotional incentives. Send receipts, quotes or any other sales document directly to customers via email. Contact: 855-463-7759 URL: erply.com
This is the new name for the brand iConnect. Customers can sign into the customer display app using an account that is unique to your business. A fully customized experience allows you to tailor marketing and promotions to customers based on their behavior and preferences. Maintain an up-to-date customer database to help streamline marketing efforts. Contact: 408-898-3217 URL: franpos.com
Offers customized, full-color gift cards. Choose from a broad selection of professionally designed card templates or produce your own cards with custom artwork and images. An online interface allows you to select a template or upload your own image and then customize the cards according to your business requirements. Contact: 800-201-0461 URL: harbortouch.com
Engage in multi-channel marketing. Create email campaigns, allow customers to post reviews and integrate with Facebook. Contact: 866-932-1801 URL: lightspeedhq.com
Automatically collect and sort customer data. Integrates with Mailchimp and Constant Contact for CRM email blasts. Contact: 888-884-9224 URL: livepos.com
MailChimp provides marketing automation for e-commerce businesses. Send emails, connect your e-commerce store, advertise and build your brand. Contact: 855-783-2308 URL: mailchimp.com
Automated marketing reminders to customers before, during and after the sale to generate more business. Messages are specifically tailored to address new customers, top customers and infrequent customers. Upload your coupon, specify targets, set time limits for redemption and BuyFi will distribute it to the right customer segments. Contact: 855-203-9165 URL: marketing360.com
End-to-end solution including loyalty program management, gift card production and customer service. Contact: 888-707-2836 URL: themerchantsolutions.com
Keep track of points or dollars spent. Give higher points to customers for different categories and departments. Provide rewards cards to customers to easily scan them into transactions. Contact: 972-234-5884 URL: mpowerbeverage.com
Learn from customer behavior to understand what they’ll be looking for in your store. Send a customer an offer via mobile, and remind them about it when they’re in your store. Contact: 800-262-7782 URL: ncr.com/retail
After your campaigns, view automated reports that include the performance of your marketing emails. NCR Silver also offers instant social sharing on Facebook and Twitter, to save time. Contact: 877-630-9711 URL: ncrsilver.com
Offers customizable gift-card printing. Contact: 800-903-6571 URL: posguys.com
Their system includes marketing and e-mail data to help grow businesses, and loyalty, layaway, gift cards and more options to increase sales. Contact: 800-826-5009 URL: posnation.com
Sage CRM provides you with end-to-end visibility of your business and a single view of your customer. Create and execute targeted campaigns using information drawn from across your business. Contact: 866-705-7243 URL: sage.com
Scan a products UPC on this app to instantly promote content on your website, social media and in-store displays. Hundreds of thousands of products and descriptions are already uploaded into its library. Contact: 888-662-8347 URL: getsellr.com
Email marketing: offer email receipts to your customers at checkout to increase your email list. Customize email receipts with your logo and trackable links to your social profiles. Advertise upcoming events and special offers. Contact: 800-820-9814 URL: shopkeep.com
Square automatically collects customer information to build a customer directory. Send email marketing campaigns, respond to feedback from customers and run your own customized loyalty program. URL: squareup.com
Provides micro-learning content developed exclusively for beverage and grocery Industries. Train your employees with eight libraries with 200-plus titles. Courses embrace gamification, learner interaction and assesses knowledge in each course. Trift’s library is available anywhere, anytime, and on any device. Contact: info@triftinc.com URL: triftinc.com
Get contactless delivery for restaurant takeout, groceries and more. URL: ubereats.com
Switch on the customer loyalty feature and every qualifying purchase earns loyalty. New customers are automatically added into the program. Contact: 844-814-5409 URL: vendhq.com
Simplified email marketing that syncs with your site and store. Engage customers and promote your brand with emails you design and send in minutes. URL: weebly.com
Integrated marketing and promotional tools including an email newsletter engine, flexible promotion codes, event calendar and wine clubs. Data mining tools enable stores to send individualized offers to both in-store and online customers based on location and purchase history. URL: winefetch.com/retailers/
Windward’s Retail System offers full compatibility for an integrated membership software program. Sell memberships to your customers at the POS to reward them accordingly. Contact: 716-821-9808 URL: windwardsoftware.com
Bevvi specializes in liquor, wine, beer and mixer delivery to homes and businesses in all major U.S. cities. URL: getbevvi.com
City Hive Connected drives incremental curbside and local delivery orders to licensed merchants, while allowing stores to maintain customer ownership. Contact: (917) 920–2768 URL: cityhive.net
An aggressively growing consumer goods and food delivery company. The company operates through approximately 500 microfulfillment centers. URL: gopuff.com/go
A curated list of premium and craft spirits available for delivery. Available in all 50 states and Washington D.C. URL: caskers.com
Connected with tens of thousands of businesses nationwide in overall services that include food and grocery delivery. URL: delivery.com/alcohol
Now delivering alcohol along with food in states where available. URL: doordash.com
An alcohol e-commerce platform operating in most major markets. Delivers wine, beer or liquor to customers’ doors in under an hour. The nation’s largest digital alcohol delivery service — a pioneer in the space. URL: drizly.com
Order for alcohol delivery or pickup from local cities across the country. URL: instacart.com
Minibar Delivery partners with stores to provide consumers with order wine, spirits, beer and more. URL: minibardelivery.com
Direct-to-consumer shipping for high-end spirits and wine. An increasingly common way for alcohol brands to offer their products online, particularly for specialty items. URL: reservebar.com
Saucey offers 30-minute alcohol delivery. URL: saucey.com
Guarantees delivery in under an hour. URL: getswill.com
Get contactless delivery for restaurant takeout, groceries and more. Now including alcohol, thanks to the recent acquisition of Drizly. URL: ubereats.com
Kyle Swartz is editor of Beverage Dynamics magazine. Reach him at kswartz@epgmediallc.com or on Twitter @kswartzz. Read his recent piece The 2022 Spirits Growth Brands Awards — Honoring the Hottest Brands.
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